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Hi Tech Lockers can deliver your goods to any Australian address, residential or commercial.
No. Everything you see on our website is shipped to you fully assembled and is far too large for a PO Box.
All delivery prices are quoted as ground floor or lift access only. We can certainly work with delivery challenges such as stair access only, after hours access or difficult parking, but we must quote on these deliveries on a case by case basis. Please let us know before you place your order if there are any delivery difficulties so we can work out a solution right away.
There are a lot of factors that influence the lead time such as the size of the order, how busy the factory is when you order and where you are located for shipping. COVID19 has certainly added some complexity to logistics.
At the time of writing this, 23/11/2021 lead times were around 40 working days ex factory. Please refer to your quote for the most up to date lead time.
Because the products are manufactured brand new in Sydney, they are shipped directly to you in most cases without packaging using blankets and professional furniture removalists. The risk of damage is minimal, but it can happen.
We encourage you to inspect your delivery thoroughly on arrival and call or email us immediately to let us know if there is any damage to your order. We can then organise a repair, replacement or refund depending on the type of damage and what we are able to do. As our products are 100% Australian Made, we are in the lucky position of being able to make replacement parts. So even if you had a custom order, we could swap out a scratched door with little inconvenience to your users.
Some products are able to be returned for a 20% restocking fee, however many items are made to order and are not able to be returned after they have been delivered. If this is of concern to you, please reach out to us prior to placing your order so we can find out what you need to know to make you confident. In some cases we can organise a showroom visit or have a sample delivered*.
* Delivery of sample items may incur freight charges.
These kinds of requirements are standard fare on projects, and are not a problem as long as we know about them in advance. We deliver to mining sites, military bases, police stations and construction sites. These locations always have specific WH&S and security protocols, of which we are always able to remain compliant.